Known issues
Things that confuse people, and what to do about them. Each entry says what you'll see, what to do now, and where it stands. If your problem isn't here, see Troubleshooting and FAQ or get support; the support assistant reads this page too.
Gmail asks me to reconnect about every week
What you'll see: the email settings show Needs reconnecting and mail stops syncing.
What to do: go to Settings → Email and click Connect again. Nothing is lost; the last 90 days sync again.
Status: known. While Fifi's Google sign-in is in Google's "Testing" mode, Google ends the connection every 7 days. It stops once Google has approved the app. See Connecting your email.
Google says Fifi isn't verified, or won't let me in
What you'll see: a Google warning that the app isn't verified, or a refusal, when you choose Sign in with Google or Connect Gmail.
What to do: sign in with an emailed code instead (type your email and click Email me a sign-in code). For Gmail, ask CorporateMutt to add you as a test user.
Status: known, same cause as above: only listed test users can use Google while it is in Testing mode. See Signing in.
I don't see a Google or Apple sign-in button
What you'll see: only the email box on the sign-in page.
What to do: use the emailed code. It works the same way.
Status: that sign-in method isn't set up on this Fifi yet. See Signing in.
My sign-in code email is late or missing
What you'll see: you asked for a code and nothing arrives.
What to do: check your spam or junk folder (codes come from hello@mail.fetchfifi.com), make sure you typed the address you signed up with, wait a minute, and ask for a new code. A new code cancels the old one, and a code lasts 10 minutes.
Status: known. Some mail providers hold new senders back for a few minutes. See Signing in.
Outlook and Microsoft 365 say "Coming soon"
What you'll see: the Microsoft option in the email settings is greyed out.
What to do: connect a Gmail or Google Workspace mailbox, or keep sending from your own mail app. Nothing is wrong with your account.
Status: built and waiting for CorporateMutt to finish the Microsoft setup. See Connecting your email.
Texting says "Coming soon" or "isn't set up yet"
What you'll see: the Texts area and Settings → Texting say texting isn't available.
What to do: nothing yet. Texting needs Fifi's phone provider setup and your workspace's registration. An owner or admin can follow the steps in the texting guide once it's on.
Status: being set up. See Texting.
There's no Pay button on my invoices
What you'll see: Settings → Invoicing says "Online payments: coming soon" and the customer's invoice link has no Pay button.
What to do: record payments yourself on the invoice (card machine, cash, cheque, bank transfer); everything else about invoices works.
Status: online card payments turn on once Fifi's Stripe setup is finished. See Online payments (Stripe) and Invoices.
There's no Ask Fifi button
What you'll see: no Ask Fifi button in the top bar, and "Coming soon" in Settings → Workspace.
What to do: nothing. Reports, search and everything else work without it.
Status: Ask Fifi needs CorporateMutt's AI service to be switched on for this Fifi. See Ask Fifi.
The media library or social posts say "Coming soon"
What you'll see: Marketing → Media or Social says it isn't available yet.
What to do: nothing on your side; your photos and posts in your own tools are unaffected.
Status: storage or the AI service isn't set up yet for Fifi. See Media and social posts.
An iPhone photo says it's in HEIC format
What you'll see: adding photos to a timeline from a computer says "This photo is in HEIC format, which this browser can’t convert."
What to do: open the picture in Photos or Preview, export it as JPEG, and add that. On an iPhone or iPad, Safari should convert it for you.
Status: only Safari can read HEIC pictures. Fifi's checks only accept JPEG, PNG and WebP. See Photos on timelines.
A photo upload stopped halfway
What you'll see: some pictures on an entry say Done and others say Failed, or you closed the page while they uploaded.
What to do: choose Retry on a Failed picture; for pictures you closed the page on, add them again. Pictures that finished are on the timeline.
Status: Fifi doesn't upload in the background when the page is closed, and doesn't keep going without a connection. See Photos on timelines.
An email shows "Opened (unconfirmed)"
What you'll see: a message you sent from Fifi is marked as opened, but not confirmed.
What to do: treat it as a hint. Some mail apps load images automatically, so Fifi can't be sure a person read it.
Status: how email open tracking works everywhere, not a fault. See Sending email and tracking.
Someone unsubscribed by mistake
What you'll see: a contact is marked unsubscribed from campaigns and you didn't expect it.
What to do: ask them to confirm they want your emails, then get support with their name so a person at Fifi can help. Don't add them to a campaign again in the meantime.
Status: there is no screen to undo an unsubscribe yet. See Campaigns.